Q: What payment methods you accept?
A: We accept three payment methods online. The first is credit card directly, both visa card and master credit card are allowed. The second one is PayPal, you will be directed to the PayPal login page straightforward. The third We can also accpet buy now pay later with (Sezzle, Afterpay ,Klarna), If you have any payment problems, please contact with us: service@lummiwig.com
Q: Can I pay through Paypal with my credit card?
A: Yes, you can choose the paypal option and you will be asked to fill in your credit card information to fulfill the transaction.
Q: Can you send me an invoice?
Yes, we can send you the invoice via Paypal Or Klarna if you need, just feel free to contact us via email: service@lummiwig.com
About Order and Shipping:
Q: How do I pay for my order?
To pay for your order on www.kriyawig.com, follow the steps below:
1) Select the hair items you would like to order and click the "Buy It Now" button.
2) Fill in the address information and choose the shipping method and payment method on the checkout page, then click the "complete Order" button.
3) Go to the payment platform to complete the payment.
Q: How long do you take to ship an order?
A: Generally, we will ship your order the other day since the date you placed the order. However, we may need to wait for 2 or 3 days for the stock at times, this the delivery will be delayed for 2 or 3 days(not include weekends or holidays)
Q: Do you guarantee delivery time?
A: Because the post office handles your shipment,we cannot guarantee the exact time of delivery.However,we will give you an idea of when the package will arrive.We suggest you to make orders 4 days in advance thus you will have sufficient time for shipping.
Q: Is there any hidden charges to my order?
A: Basically, the final amount you will pay is just the price of the product plus shipping(if you choose a paid shipping). Sometimes, because of the exchange rate of currency, when the payment finally cleared through the bank, the total amount will be a little different to the price of the product, but its only less than 0.5% of the total price.
Q: Can I cancel my order?
Yes ,while please note orders can only be cancelled before the package have shipped. Please contact us service@lummiwig.com as soon as possible if you wish to cancel your order.
Q: What if my order delivery was delayed?
A: We definitely will deliver your order in time under normal circumstances. While, shipping delays may occur due to holidays, natural disasters, or carrier delays. Please keep in mind holidays do not count as a business day and should be considered when calculating shipping times.
Q:I have bought something but seen it at a different price on your website.
A: As an online business we act much faster in adjusting our prices in response to trends, stock and demand from customers. It's our general view not to refund the difference.
Q: Do I have to pay the customs duties & taxes?
A: Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees. Additional charges for customs clearance must be fulfilled by the recipient. Customs policies vary widely, the customs duty is determined by the custom of your country, and it is uncertain to know how much about it, you should contact your local customs office for more information.
About Products
Q. How long does it last?
A: This hair can last for a very long time depending on how you maintain it. Treat it like your own hair and take very good care of it for it to last longer.
Many hair extension users prefer 8A hair because it is very cheap .
and some customer prefer 10A, because it is beautiful and better quality which makes it last longer than 8A one.
Q: Why are my hair extensions getting tangled?
A: Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb) out your hair daily.
Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydrating drops or consult your stylist for more help.
Q: Why the colors of hair extensions don’t look exactly as the pictures show?
A: Different monitor have different display. And every time, maybe the same color No. will have a little color differential. Please ask a help from the hair dresser for the colors code as the international color swatch says.
Q: How to tell human hair with synthetic hair?
A: Human hair has natural protein, it is easy to tell by burning and smelling, human hair will be ash, which will go away after pinching, human hair will smell foul when burning, the human hair will show white smoke.
While synthetic hair will be a sticky ball after burning and will show black smoke, moreover, human hair may be have a few gray hair and split end, it is normal and not a quality problem.
Care and Usage
Q: Can your hair be straightened, curled?
A: Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Q: Can I dye color the hair?
A: yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Q: Can I wash & blow-dry the hair ?
A: you can wash them as you would your own shampoo and conditioner. We also recommend using a hair treatment on them every few weeks, because the hair is not attached to your scalp, it is not getting the oils it should be. Using a treatment/hair mask will need to wash your extensions too much, about every 3 weeks. The extensions can be blow-dried on low setting, but it is not recommended to do it too often. It is best to let your hair extensions dry naturally after washing them.
Q: How many pieces Hair for one head?
A: Normally 3 pieces are enough for a full head, at most 5 pieces
You can always use the leftover hair later. If you are using hair over 18" long you might need another pack.
Q, What type of hair care products should I use?
A : Treat this hair just as if it was your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable, so use leave in conditioners. You can also use products like gel and hair spray to keep the curls in place,but make sure to wash your hair and not leave in these products in for a long time.
Recommended shampoos and conditioners: Pantene PROV For treatment and every day use: Olive Oil Hair Polisher.
